MWGames returns process
Three days to decide
You have 72 hours from when an inspection deduction is added to accept it or decline it and request the affected item back. The deadline is shown on your batch page. These are calendar days, including weekends and holidays.
If you do not respond by the deadline, the deduction is automatically accepted. No action from MWGames staff is required. The item stays in your batch at its adjusted offer.
1. Review the inspection
After your batch arrives, we inspect its condition and completeness. If an item needs an adjustment, open your batch from Account to see the deduction amount, reason, any inspection photos, and the response deadline. Dashboard and Account show a reminder while a decision is pending.
2. Accept or decline
Accept the deduction
We keep the item and subtract the inspection deduction from your batch offer. No return shipping is needed for that item.
Decline & return the item
Choose “Decline & return item” before the deadline. The item's original offer is removed from your batch payout, without also charging its inspection deduction. Other deductions still apply.
3. Return postage comes from your payout
MWGames prepares the return package and purchases its USPS label. The actual price of the return shipping label is deducted from your remaining batch payout, unless MWGames explicitly covers it. It is charged once for that label, not once per returned item. The charge is added when MWGames purchases the label before payment. Until then, no return postage is subtracted. The postage amount and tracking appear on your batch page.
Example payout
- Original batch offer
- $100.00
- Returned item’s original offer
- −$20.00
- Return-label postage
- −$6.47
- Remaining payout
- $73.53
Illustrative amounts; your actual offers and label cost may differ. Other batch adjustments are not included in this example.
4. Track the return and payout
Payment waits until all deduction decisions are resolved and requested return items have been dispatched. A batch marked Delivered means it arrived at MWGames; it does not mean payment has been sent. Delivery, return shipping, and payment are tracked separately.
Every deducted item can be returned
You can request the return of any item that receives an inspection deduction, regardless of the reason or item type, even if its adjusted offer is $0. This includes prohibited, counterfeit, reproduction, bootleg, modded, smoke and strong-odor items. There are no item-category exceptions. Request the return before the three-day response deadline; actual return-label postage still applies.