Privacy Policy

1. Who we are

MWGames ("MWGames", "we", "us") buys video game, trading card, and related collections from individual sellers in the United States and resells them, including through live shows on Whatnot. This policy explains how we handle personal information on mwgamestrade.com, mymwgames.com, and any related MWGames site or service. Questions, requests, or complaints: Matt@mwgameswhatnot.com.

2. Information we collect

• •Account information: your name, email address, username, password (stored hashed by our authentication provider), and an optional profile photo.
• •Mobile phone number: collected only if you choose to provide it, and used for the account notifications described in section 4. Providing a phone number is always optional and is never required to sell to us.
• •Transaction information: the items in your batch, condition notes, quantities, your ship-from address, tracking numbers, post office receipt photos you upload, offer amounts, deductions, and payout amounts.
• •Payout details: the payout method you select (Cash App, PayPal, or Venmo) and the handle, username, or email associated with it. We do not collect or store bank account numbers or full card numbers.
• •Payment information for MWGames+ memberships is collected and processed directly by Stripe. We receive only a subscription status and the last four digits/brand of the card from Stripe; we never see or store your full card number.
• •Content you create: messages you send us or other users, collection entries, wishlists, folders, purchase prices you record, search history, and watchlist entries.
• •Technical information: IP address, browser and device type, pages viewed, and error logs, used to operate, secure, and debug the site.

3. How we collect it

• •Directly from you when you create an account, submit a batch, message us, or update your settings.
• •Automatically from your device through cookies and similar technologies that keep you signed in and remember your preferences. We do not run third-party advertising trackers.
• •From service providers we use to run the business, such as our payment processor (subscription status) and shipping carrier (delivery scans).

4. How we use your information

• •To create and secure your account and let you sign in.
• •To price your batch, generate your prepaid shipping label, inspect your items, and pay you.
• •To send transactional notifications about your account and batches — offer ready, message received, label sent, package received, deductions, and payout sent — by email and, if you gave us a phone number, by text message.
• •To provide the collection, price search, watchlist, friends, and lot calculator features you use.
• •To detect fraud, counterfeit items, and abuse, and to enforce our Terms of Service.
• •To send marketing or promotional email only if you opted in. You can withdraw that consent at any time by emailing us or using the unsubscribe link. We do not send marketing or promotional text messages.
• •To comply with tax, accounting, and other legal obligations.

5. SMS / text messaging privacy

This section applies to the automated text messages MWGames sends to sellers who add a mobile number to their account.

• •Consent: you opt in by entering your mobile number in your MWGames account settings and saving it. Consent is not a condition of any purchase or of selling your collection to us.
• •Message types: account and transaction notifications only — offer ready, message from our team, label issued, shipment received, deductions applied, and payout sent.
• •Message frequency: varies based on your batch activity. Most sellers receive a handful of messages per batch.
• •Message and data rates may apply. Your carrier's charges are your responsibility.
• •Opt out at any time by replying STOP to any message, or by clearing your phone number in account settings. Reply HELP for help, or email Matt@mwgameswhatnot.com.
• •Carriers are not liable for delayed or undelivered messages.
• •No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• •Phone numbers and SMS consent records are retained while your account is open and for up to 24 months afterward so we can evidence consent, then deleted.

6. Who we share information with

• •Service providers who operate parts of the service on our behalf: our hosting and database provider, our email delivery provider, our SMS provider (Twilio), our payment processor (Stripe), and USPS for shipping labels and tracking. They may use your data only to perform services for us.
• •Other users, only where you choose it: your public collection page, username, and profile photo are visible if you enable them, and friends you accept can see what you share with them. Your real name, email, phone number, address, and payout details are never shown to other users.
• •Legal and safety: we may disclose information when required by law, subpoena, or to investigate fraud or protect our rights.
• •Business transfer: if MWGames is sold or merged, account data may transfer to the acquirer under this policy.
• •We never sell or rent your personal information, and we never share your mobile number or SMS consent with third parties for their own marketing.

7. Data retention

• •Account and transaction records are kept while your account is active and for up to 7 years afterward where required for tax and accounting purposes.
• •Receipt photos and shipping records are kept for up to 2 years after a batch closes.
• •Messages and collection data are deleted when you delete your account, except where we must retain a transaction record.

8. Your choices and rights

• •View, edit, or remove your address, phone number, payout method, email, username, and password in account settings at any time.
• •Delete your account from account settings; this removes your profile, collection, messages, and phone number.
• •Request a copy of your data, correction of it, or its deletion by emailing Matt@mwgameswhatnot.com. We respond within 30 days.
• •California, Colorado, Connecticut, Utah, Virginia, and other state residents may exercise applicable access, deletion, correction, portability, and opt-out rights through the same email address. We do not sell personal information or share it for cross-context behavioral advertising.
• •We will never discriminate against you for exercising any privacy right.

9. Security

• •Data is transmitted over HTTPS and stored with an access-controlled, row-level-secured database.
• •Passwords are hashed and never visible to us. Payment card data never touches our servers.
• •No system is perfectly secure; please use a strong, unique password and tell us immediately if you suspect unauthorized access.

10. Children's privacy

• •MWGames is not intended for anyone under 18. If you are under 18, a parent or guardian must handle the sale. We do not knowingly collect information from children under 13 and will delete it if we learn we have.

11. Changes to this policy

• •We may update this policy. When we do, we change the effective date above and, for material changes, notify you by email or in your account inbox.

12. Contact us

• •Email: Matt@mwgameswhatnot.com
• •Business: MWGames, United States
• •For text-message help, reply HELP to any message or email us at the address above.