Return policy

30-day returns, for any reason

All items purchased from shopMWGames can be returned within 30 days of delivery for any reason, as long as the item is in the same working condition as when you received it.

This policy applies to every item, including games, consoles and accessories.

Starting a return

Contact MWGames within the return window with your order number and the items you want to return. You do not need an MWGames account. We will provide return instructions before you send anything back.

Item condition

Return the same item you received in the same working condition. If there is a problem when your order arrives, tell us when you contact us so we can help.

Return shipping and refunds

We will confirm return-shipping arrangements with you when you request a return. Once your returned item is received and its working condition is checked, we will process the refund through Shopify to your original payment method. Your payment provider may take additional time to post the refund.

Store purchases, not trade-ins

This policy covers purchases from shopMWGames. Items you send to MWGames to sell are covered by the separate seller terms.